Tantie Lorraine's Homemade (“the Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains what information we collect, how we use it, how we protect it, and your rights in relation to your data. It applies to any website, service, or platform operated by the Company that references this Privacy Policy, including our website at www.tantielorraine.co.uk (the “Service”).
I. Consent
By using our Service, you agree to the terms of this Privacy Policy and our Terms of Use. You consent to the collection, use, storage, and disclosure of your information as described in this Policy. This applies whether you create an account or make a purchase with us.
II. Information We Collect
We may collect both Personal Information (data that identifies you) and Non-Personal Information (data that does not identify you).
- Personal Information may include your name, address, email address, phone number, payment details, and order history.
- Non-Personal Information may include your browser type, referring/exit pages, device information, IP address, and general site usage patterns.
We also collect data using cookies and similar technologies to improve your experience, track preferences, and analyse trends. You can disable cookies in your browser settings, but some features of the Service may not work properly if you do so.
III. How We Use and Share Your Information
Personal Information
We use your Personal Information to:
• Process orders, payments, and deliveries.
• Respond to inquiries and provide customer support.
• Send important updates about your orders or account.
• Send promotional offers (if you opt-in).
We do not sell or rent your Personal Information. However, we share data with trusted third-party service providers (e.g., payment processors, couriers, marketing tools) to perform services on our behalf. These providers are only given the information necessary to perform their duties.
Non-Personal Information
We may use and share Non-Personal Information (such as aggregated analytics) for business insights and to improve the Service. This information cannot identify you personally.
IV. Data Hosting – Wix
Our Service is hosted on Wix.com Ltd. (“Wix”), which provides the website platform and e-commerce infrastructure we use to sell products and services to you. Your data may be stored on Wix’s secure servers, which are in various regions, including the EU and the United States.
By using the Service, you consent to Wix’s data practices as outlined in Wix’s Privacy Policy.
V. How We Protect Your Data
We take reasonable measures to safeguard your Personal Information from unauthorized access, alteration, or disclosure. While no method of transmission or storage is 100% secure, we follow industry best practices to protect your data.
VI. Your Rights
You have the right to:
• Request access to your Personal Information.
• Request correction or deletion of your data.
• Withdraw consent to data processing (where applicable).
• Opt out of marketing emails by using the unsubscribe link in any promotional message.
VII. Communications
We may send service-related communications (e.g., order confirmations, delivery updates) which you cannot opt out of. For promotional emails, you can unsubscribe at any time.
VIII. Links to Other Websites
Our website may link to third-party sites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party websites you visit.
IX. Age of Consent
By using the Service, you confirm that you are at least 18 years old.
X. Changes to This Privacy Policy
We may update this Policy from time to time. Updates will be posted on this page, and the “Last Updated” date will be revised. Your continued use of the Service after any changes means you accept the revised Policy.
XI. Contact Us
For questions, requests, or to withdraw consent, email us at:
Last Updated: July 2025